Staff User Experience Researcher

10+ years relevant experience as a User Experience and/or Design Researcher with a focus on innovative digital and hardware products that have been released to market.
Fully proficient in qualitative and quantitative research methodologies.
Proven ability to shape shipped experiences and products that people love.
Friendly, collaborative, and a team player above all else.
A master collaborator with fellow team members across a diverse range of skills, levels and perspectives.
Fluency in user-centered design methods and experience to know which to use when.
A master storyteller; you know how to frame a problem and share solutions that tackle it, keeping leadership on board and with you along the way.

Set the vision and direction for our members’ experience workout content, working closely with our cross-functional leads in the Product Management, Engineering, Content and Performance teams.
Lead with a human-centered design approach and connect user needs with business goals through design.
Partner closely with the Design and Product teams.
Be able to distill complex and ambiguous problems into clear synthesized solutions for the user.
Constantly inform design decisions with user insights and take broad, conceptual ideas and turn them into valuable experiences for Tonal members.
Grow, embody and establish best practices for the UXR team.
Drive high-level strategic decisions with the rest of the product and design teams.
Conduct research across our ecosystem of Trainer, Mobile and Wearables platforms.
Use a variety of human-centered design methodologies and deliverables, including facilitating team workshops.
Make Tonal exceptional: Contribute ideas and features to the product roadmap based on research data and insights, as well as from your observed experience with Tonal.
Define the future of connected home fitness.