Staff Technical Account Manager
| Company | Warner Bros. |
|---|---|
| Location | Kanata, Ottawa, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree with 8+ years of experience in product management, program management, engineering or solutions architect.
- Must have the legal right to work in the country hired.
- Exceptional written and verbal communication skills with a background in technical production or program management, engineering, architecture, or some other technical role.
Responsibilities
- Work with the affiliate from initial technical engagement through to launch.
- Act as the technical point of contact for the partners we are integrating with.
- Assess the partner’s capability to perform an integration accurately.
- Evaluate partners’ designs and plans to identify and resolve all issues prior to implementation.
- Identify and define requirements that are unique to partner integrations or devices.
- Drive technical negotiation and alignment with partners.
- Work with both internal and external partner engineering teams as necessary.
- Represent the voice of partners and provide key partner insights about the integrations.
- Partner with the ops team to verify testing with the partner and assist to find resolution to any identified issues.
Preferred Qualifications
- Played a lead role in the delivery of a major product or feature launch, either as a product manager, program manager, engineer or solutions architect.
- Mastered the skill to balance technical depth, product knowledge, business understanding, organizational and communication skills.
- Understanding of back office systems, such as authentication, authorization, identity management, billing, and entitlements.
- Understanding of affiliate equipment, including set top box, and how to work with the partner to integrate our app onto that equipment.
- Effective communicator at all levels to all disciplines, from engineers to marketing/distribution to executive leaders.
- Manage multiple stakeholders and projects, in various states of implementation, effectively.
- Lead planning, execution and delivery of projects across multiple teams (product and technology) around the world.
- Use data to assess the success of what you have launched.