Staff Program Manager

Bachelor’s degree in Business Administration, Operations Management, or a related field
10+ years of experience in program management, operational excellence, process improvement, or related fields
Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.)
Experience in a product-based operations environment
Demonstrated leadership experience in leading teams and developing direct reports
Excellent communication and interpersonal skills and the ability to influence and drive change across multiple levels of the organization
Strong analytical and problem-solving skills
Demonstrated ability to design and execute large-scale change management strategies and proven track record of successfully managing complex, large-scale integration projects
Prior experience developing and using data and metrics to support strategic decision-making.

Support process design, documentation, and improvement for customer support (remote) operations
Conduct a range of data analyses to determine the best solution to a problem
Identify and prioritize new opportunities for efficiency within operations
Work cross-functionally to ensure projects are moving forward
Track projects and communicate progress to a larger group of stakeholders
Improve customer experience and satisfaction scores.

Master’s degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
Six Sigma Certifications
PMP, PgMP, or similar project management certification
Early-stage startup experience (pre-revenue or pre-product with go-to-market)
Management consulting or strategic consulting experience
Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
Experience with Lean/Six Sigma methodologies