Staff Production Service Engineer – Cloud Operatons – Federal
| Company | ServiceNow |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Familiarity with Cloud Technologies – AWS, Azure, GCP or OpenStack
- 8+ years of experience in enterprise technical systems support, operations and development
- Good knowledge of Linux systems
- Coding in one or more of these languages – JavaScript, Python, Java and Bash
- Understanding of Networking services and protocols – Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
- Working knowledge in one or more of the databases – Postgres, MySQL, Maria DB, Oracle
- Web application / API development and operations experience
- Experience in using Splunk for analysis and reporting
- Strong troubleshooting, analysis and problem-solving skills
- Agile methodologies and software development lifecycle experience
Responsibilities
- Investigate, Support and Provide sustainable resolution to issues within our cloud infrastructure and application stack
- Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues
- Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
- Mentor and Coach other team members
Preferred Qualifications
- Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes)
- Experience developing on the ServiceNow Platform
- Knowledge in nginx, Kafka, Grafana, Prometheus
- Knowledge in Ansible, Puppet, Terraform