Staff Production Service Engineer – Cloud Operations – Federal
| Company | ServiceNow |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 8+ years of experience in enterprise technical systems support, operations and development.
- Good knowledge of Linux systems.
- Coding in one or more of these languages – JavaScript, Python, Java and Bash.
- Understanding of Networking services and protocols – Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
- Working knowledge in one or more of the databases – Postgres, MySQL, Maria DB, Oracle.
- Web application / API development and operations experience.
- Experience in using Splunk for analysis and reporting.
- Strong troubleshooting, analysis and problem-solving skills.
- Agile methodologies and software development lifecycle experience.
- Familiarity with Cloud Technologies – AWS, Azure, GCP or OpenStack.
- Metric-driven mindset.
- Engage with customers and partners to drive resolutions and efficiency.
- Good knowledge of Observability and Monitoring.
Responsibilities
- Investigate, Support and Provide sustainable resolution to issues within our cloud infrastructure and application stack.
- Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
- Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design.
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
- Mentor and Coach other team members.
Preferred Qualifications
- Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes).
- Experience developing on the ServiceNow Platform.
- Knowledge in nginx, Kafka, Grafana, Prometheus.
- Knowledge in Ansible, Puppet, Terraform.