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Staff Product Researcher

Staff Product Researcher

CompanyCredit Karma
LocationOakland, CA, USA
Salary$313661 – $313661
TypeFull-Time
DegreesBachelor’s
Experience LevelExpert or higher

Requirements

  • 10+ years experience in applied research and consumer tech
  • Track record of proactively engaging and leading cross-functional teams through research initiatives, and delivering on measurable business outcomes
  • Demonstrated ability to advocate for an organization’s customers and champion the effective integration of insights into the company
  • Demonstrated leadership in advancing the practice of research through high quality execution, identifying and creating relevant org-wide programs to grow the capability of the team
  • Experience defining research roadmaps, prioritizing multiple efforts and leading highly complex multi-method research inquiries
  • Command of a broad set of qualitative and quantitative research and user-centered methods
  • Expertise in quantitative research methods (surveys), experiment design, behavioral analysis, and statistics
  • Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing, influencing regularly at the executive level

Responsibilities

  • Identify research topics and plan studies to deliver significant impact on our members and company
  • Directly lead research projects end-to-end, including planning, design, analysis, communication, and application of generative, formative, and post-launch evaluative research
  • Package insights into durable tools, frameworks, and assets for designers, product managers, content strategists, and marketing partners to leverage (personas, frameworks, use cases, design principles, scenarios, etc)
  • Drive leadership buy in and support by regularly meeting, presenting findings, connecting research insights to business outcomes and quantifying business value at the executive level
  • Identify and shape creative and compelling ways to evangelize member-centricity, bring awareness to rigorously developed high quality insights, and the potential for integration of research throughout the company
  • Define new programs, processes, and systems that help build the function of Research and Member Insights across the organization

Preferred Qualifications

  • Comfort and familiarity with quantitative methods, behavioral analysis, and/or statistical concepts
  • Experience creating customer-centric deliverables (i.e. frameworks, journey maps, videos, etc.)
  • Domain expertise in fintech
  • A bachelor’s degree is required and a Masters or PhD degree is a bonus – a degree in Design, HCI, Communication, Social science, MSI, MBA, Psychology, Cognitive Science, Anthropology or a related field considered an advantage