Staff Product Researcher

10+ years experience in applied research and consumer tech
Track record of proactively engaging and leading cross-functional teams through research initiatives, and delivering on measurable business outcomes
Demonstrated ability to advocate for an organization’s customers and champion the effective integration of insights into the company
Demonstrated leadership in advancing the practice of research through high quality execution, identifying and creating relevant org-wide programs to grow the capability of the team
Experience defining research roadmaps, prioritizing multiple efforts and leading highly complex multi-method research inquiries
Command of a broad set of qualitative and quantitative research and user-centered methods
Expertise in quantitative research methods (surveys), experiment design, behavioral analysis, and statistics
Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing, influencing regularly at the executive level

Identify research topics and plan studies to deliver significant impact on our members and company
Directly lead research projects end-to-end, including planning, design, analysis, communication, and application of generative, formative, and post-launch evaluative research
Package insights into durable tools, frameworks, and assets for designers, product managers, content strategists, and marketing partners to leverage (personas, frameworks, use cases, design principles, scenarios, etc)
Drive leadership buy in and support by regularly meeting, presenting findings, connecting research insights to business outcomes and quantifying business value at the executive level
Identify and shape creative and compelling ways to evangelize member-centricity, bring awareness to rigorously developed high quality insights, and the potential for integration of research throughout the company
Define new programs, processes, and systems that help build the function of Research and Member Insights across the organization

Comfort and familiarity with quantitative methods, behavioral analysis, and/or statistical concepts
Experience creating customer-centric deliverables (i.e. frameworks, journey maps, videos, etc.)
Domain expertise in fintech
A bachelor’s degree is required and a Masters or PhD degree is a bonus – a degree in Design, HCI, Communication, Social science, MSI, MBA, Psychology, Cognitive Science, Anthropology or a related field considered an advantage