Staff ETAC Engineer

Minimum of seven years of professional experience.
Technical Support experience supporting enterprise customers with complex LAN/WAN environments.
Strong Networking Background – Solid understanding of TCP/IP and advanced knowledge of LAN/WAN technologies.
Expertise including but not limited to general routing/switching (e.g BGP, OSPF), IPSec, and TLS.
Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF), branch and data center architectures.
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL.
Linux Troubleshooting – Knowledgeable of the Linux OS and navigation of Linux-based systems.
Comfortable with one or more scripting languages (Python, PHP, shell scripting) and familiarity with C.
Understand how data packets go through a box.
Excellent communication skills with the ability to deliver highly technical informative presentations.
Willing to work flexible times including occasional weekends and evenings.

Enable TAC support teams by providing deeper technical expertise and guidance for Next-Gen Firewall (NGFW) PAN-OS platforms.
Work directly with Engineering on cutting-edge new product development.
Develop and deliver advanced training materials for TAC support and Engineering teams.
Develop troubleshooting focused tools and scripts to help solve customer issues and support the product.
Work with TAC to provide expert-level technical support of customer issues that involve complex WAN architectures and network security.
Own critical and executive level issues for LAN/WAN and NGFWs.
Identify problems and take actions to fix them across support and product life cycles.