Staff Data Analyst – Digital Success
| Company | Okta |
|---|---|
| Location | Chicago, IL, USA, Bellevue, WA, USA |
| Salary | $126000 – $190000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Expertise in data strategy, analysis, and management related to customer marketing, customer success, growth marketing, and demand generation skill sets
- Demonstrate being data-driven to build insight: continuously measure, analyze, and recommend optimizations for existing programs and new opportunities
- Demonstrated experience managing complex, cross-functional, and strategic initiatives
- Demonstrate excellent communication skills (presentation, verbal and written) and ability to collaborate with cross-functional teams
- Adaptability, flexibility in the face of changing business requirements and conditions
Responsibilities
- Craft insights that effectively drive customer adoption and demonstrate customer value
- Maintain and expand an automated maturity model based on product telemetry and customer inputs
- Uses their analytical, statistical, and programming skills to collect, analyze, interpret and summarize data from various sources, and transform that data into actionable information used to drive business decisions
- Develop and manage program attribution reporting across large datasets from multiple sources (including Pendo, Gainsight, Salesforce, Tableau, Matik, EverAfter, etc) to measure the effectiveness of Digital Success programs
- Collaborate with stakeholders to understand what information is needed to drive business decisions
- Lead cross-functional projects to discover insights that will guide strategic decisions and uncover opportunities for consumption, adoption, and renewal improvements
- Determine methods for making churn and growth insights actionable via scalable methods
- Own the process of gathering, extracting, and compiling data across sources via relevant tools. Assess and validate the effectiveness and accuracy of new data sources and data gathering techniques to ensure quality
- Document data processes and structure to allow effective cross-collaborative use of data
Preferred Qualifications
- Experience in measuring and crafting data for successful multi-channel enterprise SaaS digital engagement and adoption programs is desired
- 6-10 years of industry experience; 5+ years of related experience as a data analyst, data scientist, or similar role
- Bachelor’s degree or advanced degree in data science, MIS, statistics or relevant technical degree preferred
- Knowledge in identity, security, access management, workflow and/or developer-facing products preferred
- Proficient in programmatic data analysis and scripting (e.g. Advanced SQL, Proficient Python)
- Experience with building reports and visualizations to represent data intuitively in Tableau or similar data visualization tools
- Advanced analytics, data science, AI/ML experience and techniques are a plus
- Bonus if familiar with Digital Success tooling, including Salesforce, Gainsight, Pendo, Matik, EverAfter, etc
- MUST be located within 50 miles of Bellevue, WA or Chicago, IL