Staff Business Systems Analyst – Order to Revenue
| Company | Procore Technologies |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of relevant industry or consulting experience in the design, implementation, and maintenance of QTC/Subscription Management/Revenue Recognition systems, preferably at SaaS companies
- Demonstrated experience and expertise with Zuora Billing (technical and functional). Knowledge of Revenue, Payments and/or CPQ products would be added advantage
- Expertise with Zuora Workflows and Zuora Billing APIs is a MUST as you would be heavily involved in these areas and partner with integration team
- A self-starter with the ability to work independently
- Strong communication skills, with ability to communicate with business users of varying levels of technical expertise
- Experience with Quote-to-Cash processes at SaaS companies
- Must be customer-focused and work effectively with cross-functional teams
- A growth mindset and desire to stay up-to-date with our products and features
- Experience with Agile methodologies and scrum
- Experience promoting changes across development, test, and production environments
- As we are a global company and support users across multiple time zones, you may be asked to work ‘on-call’ or on a rotational shift basis. This could include weekends, but typically only during quarter-ends.
Responsibilities
- Lead the analysis, design, and implementation of systems. Collaborate with stakeholders to gather requirements, identify system needs, and create detailed functional specifications.
- Evaluate existing financial and procurement processes to identify areas for improvement. Develop and recommend solutions to enhance system performance, streamline workflows, and increase operational efficiency.
- Drive system implementation projects, including planning, execution, and monitoring. Coordinate with cross-functional teams and third-party vendors as necessary. Employs agile methodologies to ensure rapid iteration and continuous improvement.
- Design and implement reporting solutions to provide actionable insights into financial and procurement operations. Develop and maintain dashboards, reports, and analytics to support decision-making.
- Oversee the successful integration of Order and processes to enable revenue recognition. Ensure data consistency and integrity across platforms.
- Provide training and support to end-users. Develop user manuals and documentation to facilitate the effective use of financial and procurement systems.
- Lead by example in promoting a collaborative team environment. Facilitate effective team meetings and ensure all voices are heard. Mediate conflicts and foster a positive, inclusive team culture. Coordinate and align team efforts to achieve common goals. Mentor junior team members and support their development within the team. Leverage individual strengths to enhance overall team performance.
- Ensure systems comply with relevant regulations and internal policies supporting the company controls. Implement and maintain security measures to protect sensitive data.
- Participate in stakeholder meetings and facilitate productive discussions to ensure clarity in requirements and provide feedback. Partner with program and product managers on stakeholder engagement plan, identifying communication strategies and frequency. Manage diverse stakeholder needs and expectations effectively, balancing competing priorities. Foster a collaborative environment where stakeholders feel valued and heard. Use advanced techniques to resolve conflicts and address concerns promptly. Ensure stakeholder feedback is integrated into project plans and solutions.
- Collaborate with SaaS vendors and service providers to manage system upgrades, troubleshoot issues, and ensure the delivery of high-quality services.
Preferred Qualifications
- Zuora certifications
- Salesforce (Lightning) experience
- Experience with application integrations and data validation
- Previous experience with ZOQL queries and Zuora API
- Experience with Jira & Confluence
- Experience with Avalara, NetSuite & payment gateways such as Stripes
- Familiarity with accounting, especially GAAP & ASC 606 knowledge
- Experience working with a global team across multiple time zones
- Knowledge of emerging technologies and trends in financial systems
- Experience in change management and process re-engineering.