SRS Medical Admin Assistant – Float Pool – Variable Shift

SRS Medical Admin Assistant – Float Pool – Variable Shift

Requirements

• Certification of completion of a Medical Assistant Program.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) – American Heart Association -REQUIRED
• Medication administration proficiency is necessary.
• Ability to demonstrate proficiency in clinical skill and office procedure.
• Effective interpersonal and customer service skills are required.
• Ability to communicate at a strong professional level, both orally and in writing.
• Ability to diffuse volatile situations, and use good judgement and tact in dealing with patients.

Responsibilities

• Represent Sharp Rees-Stealy by providing patients with appointments, information, and other operational support services for the assigned department.
• Provide clinical nursing support to the patients by demonstrating technical expertise and competence, within the established scope of practice.
• Provide a high level of customer service in a manner consistent with our Mission and Goals.
• Demonstrates clinical nursing skills, measured by providing direct patient care and successfully performing nursing tasks in assigned area.
• Uses universal precautions and demonstrates knowledge and practice of infection control policies and procedures.
• Ensures all medications are verified by licensed personnel before being administered.
• Acts as a clinical resource as needed.
• Partners with providers to continuously learn and expand clinical knowledge base.
• Maintains current knowledge of medications and administration techniques.
• Listens to patients, collects pertinent information, recognizes the urgency of patient’s problem and routes to providers as necessary.
• Returns phone calls according to provider instruction.
• May schedule patient appointments.
• Clearly documents information in patient’s clinical record or departmental logs.
• Provides specific educational materials and individual teaching in partnership with providers.
• Participates in clinical projects as directed by provider, manager, supervisor, or director.
• Demonstrates clear knowledge and accountability of quality regulations and standards for the department.
• Assists in maintaining quality assurance book/list on unit.
• Maintain certifications required for the department such as DOT urine drug, alcohol testing, audio CAOHC, including proficiency in performing PFT pulmonary function testing.
• Participates in technical and clinical in-services, customer service training, mock codes and pharmacy fairs.
• May act as preceptor for new Medical Admin Assistants.
• Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members.
• Gives and receives feedback about care and service delivery in a positive and constructive manner.
• Aids others in activities that enhance the quality of care delivered to the patient, including completion of clinical checklist activities as assigned.
• Acts as a positive role model and ensures appropriate service delivery at all times.
• Displays a willingness to float and assist in other departments and at other sites.
• Attends and participates in departmental and unit activities such as meetings and training.
• Performs all other duties as required by Director, Patient Care Manager, Coordinator, Lead, or Supervisor.

Preferred Qualifications

• 1 Year MA experience in related clinical area.
• Experience in customer service, computer skills, and phones in an office setting.
• Certified Medical Assistant (CMA) – California Certifying Board for Medical Assistants -PREFERRED
• Hospital Corpsman (HM) – US Navy -PREFERRED
• Bilingual English/Spanish helpful.