SRE Resource Manager

SRE Resource Manager

Requirements

• A Bachelor’s degree is required for this position, or an equivalent combination of education and experience from which comparable knowledge and abilities have been acquired.
• Requires a minimum of 5 years’ experience with, and in-depth understanding of, IT processes and systems, with at least 2 years of those involved in leadership/management of a technical department/organization.

Responsibilities

• Lead and direct a large pool of highly technical employee resources.
• Manage full-time, part-time, and student employees.
• Support development of strategic direction for the team as a resource pool providing services throughout the University.
• Attract, recruit, hire, and retain quality candidates who bring a strong work ethic and have excellent skills to get needed work done.
• Using exceptional leadership and management skills, ensure team members are highly successful in accomplishing assigned work.
• Encourage and facilitate employee performance, development, training, and advancement.
• Ensure the team is an equitable and inclusive workplace where all employees feel valued, supported, and safe.
• Lead definition of best practices for the Enterprise Engineering team.
• Lead the education of employees in successfully utilizing approved processes.
• Resolve ambiguities in processes.
• Ensure team alignment with technical standards and strategic directions.
• Oversee and direct management of resource and work processes.
• Resolve escalated issues.
• Collaborate with OIT leadership to understand organizational goals and strategy regarding culture.
• Engage the team in OIT Goals, Initiatives, and other activities designed to support the Mission of BYU.
• Define and implement strategies to build and evolve the culture to create a team that is an employer of choice.
• Facilitate and encourage professional development, training, and participation in OIT and university recognition programs.
• Represent team in conveying available levels of engineer development and maintenance resources to Portfolio Strategy teams and the OIT Strategy Council.
• Collaborate with OIT leadership to understand organizational goals, strategies, and roadmaps regarding technology.
• Oversee current and future management of team resources in preparation to support and execute strategies and roadmaps.
• Participate in definition of technical standards needed for executing strategic directions and roadmaps.

Preferred Qualifications

• Site Reliability Engineering (SRE) experience strongly preferred.
• Master’s degree.
• Experience managing technical organizations, implementing quality initiatives within organizations, and leading change initiatives in challenging environments; experience in related managerial capacities including financial management and human resource responsibilities.
• Strong preference to the candidate who has experience managing individuals in a Higher Ed IT environment.