Sr. Technical Program Manager – Customer Data

Sr. Technical Program Manager – Customer Data

Requirements

• You’ve worked for 4+ years in a data function, preferably as a Product Manager, Data Consultant/Strategist, or Technical Program Manager for data or API products, at a technology-driven organization with data analysts, data scientists, analytics engineers, and software developers
• You have experience leading high-profile customer and vendor engagements to deep-dive on requirements, present roadmaps, and demo product functionality
• Experience gathering requirements, refining specifications, and managing data integration projects through deployment
• You can articulate high-level insights from raw data and present these data stories to customers, speaking directly to the customers’ interests and needs
• You feel comfortable reading and writing technical documentation about the capabilities of an API or other data service
• Foundational understanding of common data exchange methods (e.g., REST, SFTP)
• You have built B2B or B2B2C products, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on OKRs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous problem areas
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we’re just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balancing stakeholders need

Responsibilities

• Dive deep on customer and vendor data requirements – in pre-sales, implementation, and on-going post-sales engagements – by directly leading technical conversations with customers and vendors
• Establish strong collaboration and working relationships with cross-functional stakeholders internally and externally (includes Data, Business Intelligence, GTM, BI, Executive, Finance, Legal, Clinical, and HR/People teams)
• Analyze data trends and translate data into stories that communicate the value of Spring Health to customers
• Define and execute strategies and roadmaps for data sharing, ad hoc reporting, and data stories for customer QBRs/ABRs
• Balancing competing priorities while maintaining a long-term vision
• Validate data self-service use cases for customer and CSM needs from all ad hoc requests; collaborate with PMs across the org to get these prioritized on their roadmaps when required
• Determine and optimize the key performance indicators for your team
• Prioritize customer data requests
• Build data delivery solutions that ensure member privacy is held to the highest legal and ethical standards
• Manage data requests through to high-quality delivery to Payers and large Employers (includes ad hoc reporting, QBR decks, data feeds, etc.)
• Leading complex projects beyond technical delivery, including analytical deep dives and operational efficiencies
• Coordinate with GTM teams to ensure Sales and Customer Success enablement of customer data products and processes
• Review and report on progress for initiatives/projects, managing project risks – including the development of contingency plans – to internal and external audiences, often at executive level

Preferred Qualifications

• Experience working in healthcare or another regulated industry
• Quantitative background (e.g., mathematics, statistics, computer science, engineering)
• Proficient in SQL
• Master’s degree or MBA
• Experience implementing HL7, 270/271, and other common Healthcare standards a plus
• Proficiency in SQL a plus