Sr. Technical Content Developer – Design & Manufacturing – D&M – Data and Processes
| Company | Autodesk |
|---|---|
| Location | Montreal, QC, Canada, Boston, MA, USA, Bengaluru, Karnataka, India, Portland, OR, USA, Dublin, Ireland, Sant Cugat del Vallès, Barcelona, Spain |
| Salary | $86500 – $149270 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Design & Manufacturing (D&M) industry knowledge and must-have product expertise with Autodesk Fusion & Vault. Additional expertise with Fusion Manage, Upchain, and Fusion Teams preferred
- 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, and handling the entire content lifecycle, including writing and editing technical content
- Exceptional communication, project management, and stakeholder engagement skills, turning strategic plans into clear tasks, prioritizing activities based on urgency and impact, simplifying complex projects, and driving progress and improvement
- Strong analytical and problem-solving skills
- Self-driven, proven ability to work independently and collaborate well across various levels and locations
- Good understanding of customer support operations, knowledge management, and self-service strategies
- Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models
- Experience in training and enabling staff on best practices for content creation is a plus
Responsibilities
- Collaborate with stakeholders, find and use customers’ and products’ insights to create audience-focused content plans that improve customers’ post-purchase digital support experience across D&M Data and Process solutions. This implies a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems. Additionally, plan and execute on content integration for new products to ensure seamless transitions and consistent user experiences
- Use data driven insights and product expertise to enhance content that increases consumption and findability of the D&M platform through digital channels with a priority focus on our growing list of Data and Process solutions included in products like Vault, Fusion Manage, Upchain, Fusion Teams. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, especially through search engines (SEO) and Large Language Models (LLM)
- Monitor effectiveness of technical content development and provide actionable recommendations and insights for the D&M Data and Process solutions. Guide and train CTS staff on best practices for content creation focusing on efficiency and quality
- Represent CTS at industry events both internally and externally (Tech series, booth, product overviews), building trust and authority among peers and collaborators through clear communication, alignment, and delivering on significant outcomes
- Stay updated on D&M industry trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing
Preferred Qualifications
- Additional expertise with Fusion Manage, Upchain, and Fusion Teams preferred
- Experience in training and enabling staff on best practices for content creation is a plus