Sr. Technical Consultant ITOM – IT – Employee – Platform
| Company | ServiceNow |
|---|---|
| Location | West Palm Beach, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations (e.g., CIS-ITSM, e.g. CIS-HRSD, CIS-CSM, etc.) and/or Micro-Certifications
- At least 8+ years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals (for PTC)
- At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals (for STC)
- At least 1-3 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals (for TC)
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an [IT/HR/Customer Service/etc.] environment, while providing thought leadership to [IT/HR/Customer Service/etc.] sponsors/stakeholders in solving business process and/or technical problems
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading [IT/HR/Customer Service/etc.] and related systems and tools such as XXX [HR examples: Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, etc.]
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
Responsibilities
- Be the technical expert in how to best support [IT/HR/Customer Service/etc.] by configuring [BU/Portfolio] Service Delivery using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts for [IT/HR/Customer Service/etc.]-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow [BU/Portfolio] Solution’s standard capabilities in their efforts to improve their [IT/HR/Customer Service/etc.] processes
- Lead customer design workshops focused on ServiceNow Platform and [BU/Portfolio] Solution technology
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Develop required portal components
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually, driven by customer needs and internal meetings
Preferred Qualifications
-
No preferred qualifications provided.