Sr. Technical Account Manager – Auth0 Enterprise
| Company | Okta |
|---|---|
| Location | Chicago, IL, USA, Bellevue, WA, USA |
| Salary | $151000 – $227000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Working proficiency in the following core IAM areas: Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
- Consumer and/or SaaS application deployments
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Familiarity with IAM solution providers is strongly desired
- Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
- Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc.
- Ability to code in Javascript
- Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
- This position will be located remotely but requires you to live within 50 miles of the downtown Bellevue or downtown Chicago offices, and will have some travel required
- This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment
- BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required
Responsibilities
- Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
- Advise customers on best practices and product adoption in a post-sales capacity
- Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic accounts
- Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction, and retention
- Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Establish strong relationships internally, too as part of a larger collaborative team
- Participate in content creation for both internal and external enablement of staff and customers
Preferred Qualifications
- Familiarity with IAM solution providers is strongly desired