Sr. Supervisor – Order Operations

Sr. Supervisor – Order Operations

Requirements

• 3+ years of experience in order operations, business planning, or similar role
• 2+ years of experience managing teams in a Business Office administration capacity or similar
• Passion for the customer experience, and an understanding of how operational efficiencies impact said experience
• Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need
• Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment
• Self-starter mentality and comfort working in a high energy, fast-paced environment
• Exceptional organizational skills and attention to detail
• Strong communication skills, both written and verbal

Responsibilities

• Develop and maintain a structured and scalable Order Operations program to ensure consistency of all aspects of vehicle orders, including but not limited to ensuring accurate configurations, payments and refunds
• Build out a team to support the continued expansion of Lucid’s operations across new markets
• Work closely with Sales, Inventory Planning, and other operational teams to maximize potential sales and deliveries
• Work closely with Finance, Audit and Systems teams to ensure orders and payments are appropriately reflected in all relevant systems
• Manage the revenue recognition reviews on an ongoing basis
• Provide operational support to business partners for ad-hoc initiatives
• Oversee the operational activities of the Order Operations team, ensuring efficient and effective execution of business processes
• Manage and motivate staff to operate in an environment for meeting and exceeding company expectations
• Develop KPI’s and targets for the team and provide necessary assistance to achieve said goals

Preferred Qualifications

No preferred qualifications provided.