Sr. Staff UX Design Research
| Company | Visa |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MBA, JD, MD |
| Experience Level | Senior, Expert or higher |
Requirements
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- 8+ years of experience in user experience research, with demonstrable experience designing and executing research across the full tech product development lifecycle.
- Strong analytical skills, coupled with a willingness to explore beyond the traditional toolbox and embrace new methodologies
- Must be results-oriented and have the ability to work independently, identifying when and where feedback will be valuable and incremental
- Innate desire to share credit and support one’s colleagues, putting the success of the team and the company ahead of personal gain
- Refusal to compromise on commitments, quality and the truth
- Excellent cross-functional partnership skills and ability to lead product conversations with insights
- Knowledge of and experience with Visa products a plus
- Experience with tools such as Figma, dScout, UserTesting.com
Responsibilities
- Lead qualitative and quantitative research programs with a hypotheses-led/problem statement approach
- Manage participant recruitment and associated privacy and data considerations
- Weave together a story for internal and external stakeholders that demonstrates how the research meets their objectives
- In partnership with product and design colleagues, define and prioritize research that should be completed to achieve successful product incubations in North America.
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD