Sr. SRE Systems Analyst

Sr. SRE Systems Analyst

Requirements

• Proficiency with Atlassian product suite (Jira, Confluence, Bitbucket, etc.) or similar
• Proficiency with Software Source Code and CI/CD tools (TFS, GitLab, Bitbucket)
• Knowledge of web application development patterns and technologies (NodeJS/React, .NET, Web Services and ESBs)
• Knowledge of database platforms (SQL Server, Postgres)
• Experience with enterprise-scale application development and support systems
• Experience with complex data analysis, data migrations, system integration, and development
• Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)
• Demonstrated experience with a variety of methodologies such as SDLC, Agile Scrum Development, quality assurance, project management and other related disciplines/processes
• Ability to manage new intake while delivering against commitments in a dynamic, fast paced delivery environment
• Experience with application development process automation (automated testing, coverage, continuous integration, etc.)
• Ability to work in a fast-paced environment, multi-project environment, meeting commitments and deadlines
• Ability to work under pressure, is flexible, and is comfortable not having the full picture before acting
• Strong negotiation and conflict resolution skills
• Organized, and detail oriented with a concise, impactful writing and communication style
• Effective problem solving and analytical skills in both team and independent environments
• Ability to establish processes, track and measure results
• Leadership skill and desire to help others achieve their goals/tasks as it relates to the mission of CCM – must be able to effectively negotiate with teams to work through constraints and alternatives

Responsibilities

• Set up new development tools and environments for testing and user acceptance testing
• Understand the needs of stakeholders and conveying this to designers, product owners and developers
• Act as a change agent for the long-term strategic technical good of Christian Care Ministry and manage dependencies while noticing overlaps or inconsistencies amongst processes.
• Develop strong testing processes: including testing and examining features/code written by developers and analyzing results in SDLC process
• Work with software engineers to ensure that development follows established processes and works as intended through release to production.
• Maintain responsibility for the satisfaction of our internal customers, members and vendors alike, by ensuring adherence to defined service-level agreements for CCM IT software systems and services
• Test web, mobile, and database platforms using QA methodologies, tools, and processes
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Manage backlog and sustain quality for current and future product launches
• Monitor and implement solutions, both server and web applications, to identify potential gaps, assess system performance and recommend improvements in tools.
• Implement site reliability principles for increased visibility and efficiency to CCM’s Dev/Ops processes
• Ensure data is handled, transferred or processed according to legal and company guidelines.
• Support a team-oriented work climate that enables team members to develop professionally; and that values diversity, promotes teamwork and collaboration, and emphasizes quality, customer satisfaction, creativity, and cost-effectiveness
• Help develop and maintain a strong Dev/Ops strategy for the organization
• Review, participate and analyze applications being developed to ensure efficiency and effectiveness
• Review requests for system changes, upgrades, and enhancements as it relates to production systems
• Provide guidance and assistance on software tools for end users and product owners
• Conduct meetings with senior-level management inform of status and planning to meet strategic demands
• Provide technical information and analysis required to prepare for production solutions in connection with project planning
• Lead or coordinate user acceptance testing (UAT) for projects and provide detailed estimates and schedules to project management teams
• Escalate, assist stakeholders and follow-through on resolution of issues related to project and/or production issues
• Engage and ensure effective and timely delivery of deliverables and tasks
• Organize and maintain performance of production issues in accordance with Service Level Agreements/Objectives (SLA / SLO)
• Assist in coordination of testing involving partners and/or vendors
• Provide information and periodic updates to support overall IT performance metrics
• Contribute to the exercise and expression of the Ministry’s Christian beliefs
• All other duties as assigned

Preferred Qualifications

• Experience in a healthcare-related field or financial field preferred.
• Experience with Salesforce, Netsuite, and Hubspot preferred.