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Sr. Specialist – HR Operations – Servicenow HRSD Data & Reporting

Sr. Specialist – HR Operations – Servicenow HRSD Data & Reporting

CompanyLinkedIn
LocationMountain View, CA, USA
Salary$86000 – $140000
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • Bachelor’s degree in HR, Business Analytics, Data Science, Information Technology, or a related field, or equivalent experience
  • 3+ years of hands-on experience with ServiceNow HRSD, including reporting, dashboards, and Performance Analytics
  • 2+ years of HR reporting (metrics, KPIs, etc.) experience
  • 2+ years’ experience with HR technology and systems management

Responsibilities

  • Design and build custom reports, dashboards, and Performance Analytics solutions in ServiceNow to monitor operational performance needed to pinpoint inefficiencies and drive HR process improvements.
  • Leverage expertise in ServiceNow data structure to design, manage, and optimize HR data workflows, pipelines, and automated reporting processes.
  • Work closely with HR leadership and COEs to define key metrics, generate performance reports, provide data-driven insights for strategic decision-making, and utilize problem-solving skills to address stakeholder concerns
  • Configure and implement low to no-code HRSD solutions, collaborating with HR case management to improve data retrieval and reporting capabilities.
  • Collaborate and coordinate with key stakeholders and teams to ensure execution of efficient solution testing of HRSD enhancements and improvements.
  • Provide guidance to HR teams, deliver end-user training, and maintain comprehensive documentation on reporting processes, analytics, and system configurations.
  • Partner with HR, IT, and Data Governance teams to translate business needs into HRSD solutions and effectively communicate updates and changes to stakeholders.
  • Collaborate with IT and Data Governance teams on business requirements for HRSD solutions and efficiently communicate updates and changes to stakeholders.
  • Support case resolution, ensuring high-quality responses and adherence to best practices. Provide recommendations to improve processes and compliance.
  • Lead the development and dissemination of knowledge, focusing on best practices in HRSD data and reporting.
  • Foster an inclusive team environment aligned with company values, promote diversity, and support professional growth through knowledge sharing.

Preferred Qualifications

  • Data Analysis and Reporting
  • Problem-Solving
  • Collaboration and Communication