Sr Specialist – Brand & Corporate Engagement
| Company | Bristol Myers Squibb |
|---|---|
| Location | Princeton, NJ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree preferred or the equivalent combination of relevant education and professional experience
- Minimum 2-4 years of coordination experience, biotech/pharmaceutical industry preferred
- Ability to emotionally compartmentalize verbatim recounting of difficult and sometimes tragic medical journeys
- Ability to collaborate across matrixed organization with global teams to achieve stated goals
- Strong project management abilities with a proven record of accomplishments
- Excellent written and interpersonal communications skills
Responsibilities
- Manage patient relationships as liaison between members of the BMS patient family, providing patient-centered and empathetic business connection at all points of the BMS Patient Ambassador lifecycle
- Conduct compliant periodic health updates with patient ambassadors & enter into PatientLink system
- Partner with Patient Engagement Manager & Patient Voice Lead on patient engagements to ensure success of the patient activities through efficient/effective coordination with Patient Ambassadors
- Assist with the interest & assessment process for potential projects and events via direct communications with the patient &/or caregiver
- Ensure all patient &/or caregiver contracting and service provider agreements are properly executed, accurate, complete and compliant utilizing appropriate BMS systems: Veeva, SAP, Ariba and Demand Management
- Execute proper patient &/or caregiver compensation and helping them with expense review and submission, resolve payment issues (changed bank, wrong address, obtain approvals, etc.)
- Coordinate a significant portion of event logistics to ensure the patient &/or caregiver is comfortable in all travel and lodging arrangements while engaged with BMS
- Master contracted patient &/or caregiver profiles and updated status (e.g., health, disease state and contracting, etc.)
- Ensure that the PatientLink (in-house database) is up to date and that each profile is clear, accurate, and easy to understand
- Drive technological improvements to the patient engagement lifecycle
- Partner with the Corporate Affairs Communications team to provide relevant information on patients &/or caregivers, including but not limited to contact information, assets, etc. for both internal and external patient focused content
- Stretch across special Global Patient Outreach projects as directed by Senior Director, Strategic Operations & Engagement as bandwidth allows
Preferred Qualifications
- A strong track record of creative problem solving and strong attention to detail
- Comfortable learning and embracing large-scale systems and processes
- Self-motivated with a roll-up the sleeves mentality and strong sense of urgency
- Self-directed with proven ability to meet tight deadlines and balance multiple initiatives of importance