Sr. Special Products Specialist

Sr. Special Products Specialist

Requirements

• 2-3 years of mortgage servicing experience, preferably in special products or complex loan operations.
• In-depth knowledge of servicing guidelines for ARMs, SCRA, partial releases, MERS, and SII.
• Demonstrated expertise in managing complex loan transactions, including recasts, assumptions, successor in interest, and partial release requests.
• Knowledge of loan documentation, terms, and conditions, with a track record of accurate and compliant processing.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.

Responsibilities

• Process Servicemembers Civil Relief Act (SCRA) requests by validating eligibility, applying rate reductions, and maintaining compliance with applicable federal and state regulations.
• Handle and coordinate loan recast processes, which may involve adjusting the terms of the loan, such as the monthly payment amount or the interest rate.
• Review and validate successor in interest requests, confirm legal documentation, and ensure the proper acknowledgment and setup of SII records in accordance with CFPB guidelines.
• Facilitate and process loan assumptions, where a new borrower takes over an existing loan with the approval of the lender.
• Manage ARM rate change cycles, ensuring timely notifications, accurate recalculations, and proper system updates.
• Review and update loans when ownership changes occur, such as transfers into trusts or LLCs.
• Evaluate and process partial release requests in accordance with investor and legal requirements, ensuring timely execution and proper documentation.
• Support post-boarding corrections and validations for specialty loans, ensuring all data elements are accurate within the servicing system.
• Work closely with other teams within Valon, such as customer service, legal, and loan origination, to ensure smooth and efficient handling of special servicing needs.
• Stay updated on industry regulations and guidelines, especially those related to special loan servicing, to ensure compliance in all processes.
• Serve as a subject matter expert on specialty loan scenarios, providing resolution support for complex customer or investor inquiries.
• Maintain clean, audit-ready documentation and ensure adherence to servicing, investor, and regulatory standards for all transactions.
• Identify opportunities for process improvements within the Special Products Team and contribute to enhancing overall operational efficiency.
• Interact with homeowners via inbound & outbound telephone calls, and emails regarding loan status.

Preferred Qualifications

• Experience with GSE and government agency servicing guidelines (Fannie Mae, Freddie Mac, FHA, VA).
• Prior experience handling complex borrower communications or regulatory requests.
• Proven ability to approach servicing challenges with creativity and innovation, finding effective solutions for unique and complex loan scenarios.
• Strong problem-solving skills and the ability to adapt to changing circumstances while maintaining a focus on customer satisfaction.
• Excellent communication skills, both written and verbal, to effectively interact with internal teams and external stakeholders.
• Demonstrated ability to collaborate with cross-functional teams, including customer service, legal, and loan origination, to achieve common goals.