Sr. Solution Adoption Consultant
| Company | Waystar |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree is required, Masters preferred
- 7+ years of healthcare or healthcare system experience preferred
- Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
- Exceptional ability to learn new technologies and terminology quickly
- Strength discussing both complex technical information and general revenue cycle operations
- Ability to translate complex concepts into easy-to-follow process descriptions
- Experience establishing and maintaining trusted relationships with all levels of client organizations
- Exceptional organizational and analytical skills to manage multiple priorities and deliver timely and accurate results
- Exceptional critical thinking and analytical skills
- Demonstrated problem solving and decision-making process
- Proficient in research investigation
- Excellent written and verbal communication skills
- Ability to travel 30-50% of the time
- Strong leadership skills
- Works well independently
Responsibilities
- Works on complex client assignments, requiring independent design work and analysis, in depth RCM and product knowledge
- Design and execute on work/data analysis
- Drive next steps and priorities
- Present creative solutions on top of identifying problems
- Leads external and internal meetings
- Brings problems to resolution
- Maintain regular communication with client, vendor, team members and team leaders regarding project issues, risks, and needs
- Translate client and business feedback into actionable information
- Identify, research, and make decisions based on day-to-day and complex client problems
- Develop detailed technical and process-related documentation related to environment-specific product design and configuration
- Classify problems as system, training, or process and recommend appropriate corrections
- Lead testing to ensure the solution performs as designed
- Lead client training sessions
- Attend discovery and project kick off visits with client; to understand project requirements
- Participate in weekly project status meetings with the Project Manager
- Serve as a mentor for client adoption consultants
- Assume certain training responsibilities for the Client Adoption Team
- Take a lead consultant role on projects that require more than one consultant
Preferred Qualifications
- Healthcare IT/Operations experience preferred
- Ideal candidate would have experience working for a Health System PM vendor (Epic, Cerner, McKesson), consulting firm (R1, Huron, Navigant), or competitor (Experian,nThrive, SSI), with an emphasis on patient financial responsibility processes; including collection and early out vendors.