Sr. Servicenow Analyst Functional HRSD
| Company | Intuitive Surgical |
|---|---|
| Location | Sunnyvale, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- ServiceNow experience – must be advanced level and have expertise in HRSD, ER, Employee Center Pro, AI, and on current release
- Understanding of business process management, project management, product development, user experience/voice of customer, and technical change management
- Knowledge of table structure and understanding of security and roles
- Business acumen, including critical thinking, problem solving, and collaboration skills
- Good verbal and written communication skills; ability to distill complex concepts and tailor communications to cross-functional audiences
- Proven ability to partner and translate business requirements into system solutions that are scalable
- Proficient in Microsoft Office, process mapping applications, case management, and tools used for projects (e.g. Smartsheet, ServiceNow, etc.)
- Excellent time management and follow through, consistent delivery of results on time and/or as committed or expected by customers
- Minimum 8+ Years Related Experience
- Minimum College Degree or equivalent
Responsibilities
- Develop and analyze reports and dashboard
- Configuration in lower environment – POC and enhancements
- Resolve high level, very complex, or previously unknown issues requiring knowledge of ServiceNow Infrastructure
- Testing including quality assurance and strategies – Develop testing plans based on user stories/requirements including test cases/scenarios and related testing tools to support testing of solution ownership to ensure meets business requirements
- Improve systems performance by investigating problems and recommending solutions
- Provide system-related/technical guidance and training when applicable
- Creates optimization, automation, efficiencies in partnership with other teams (e.g. IT) when required
- Collaborate with business stakeholders, IT and the greater HRIS team to ensure enhancements are optimally designed, configured, and work well within Intuitive’s systems infrastructure and are scalable
- Represent the department/function and act as lead on projects or workstreams
- May lead release cycles and oversee implementation and adoption of the releases working with IT and other key stakeholders
- Support the implementation or optimization of other modules based on roadmap
- Maintain awareness and advising on best practices and trends, focus on product and service development, user experience, delivery and support, and applying key technologies
- May cross-train or guide other as necessary
- Communicate clearly and effectively across all levels of the organization and to senior leadership.
Preferred Qualifications
- HRSD or related certification is a plus.