Sr. Service Technician

4+ years of experience as a Service Technician or Diagnosis Technician
ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)
Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
Experience in luxury automobile repair environments
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office as well as learn proprietary DMS software
Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver license with no suspensions within the past year

Confidently repair electro-mechanical issues and perform diagnostics
Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.
Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories
Follow correct repair order documentation procedures, i.e. The Three C’s
Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
Demonstrate attention to detail and passion for creating positive client experiences
Ability to work remotely and support mobile service team as needed
Other duties as assigned