Sr. Security Supervisor – Full Time

Sr. Security Supervisor – Full Time

Requirements

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 3-4 years of related work experience, including supervisory experience.
• Previous security experience and current Guard Card required.
• Strong interpersonal and communication (written and verbal in English) skills.
• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel).
• Ability to multi-task and perform under pressure.
• Ability to establish/maintain effective working relationships with building staff, guests, clients and vendors.
• An understanding of the rules of law and relevant penal codes pertaining to security.
• Strong teamwork etiquette.
• Flexibility to adapt to changes in assignment per event.
• Ability to maintain patron, team member, and company confidentiality.
• Ability to lift, carry, push, and pull up to fifty (50) pounds with or without reasonable accommodations.
• Ability stand/walk and climb stairs for more than four (4) hours; ability to run; ability to talk, listen, and observe continuously.
• Available to work at least five (5) event shifts per week, including evenings, weekends, and holidays.

Responsibilities

• Uphold the Security Department’s directives; most importantly, our mission to take reasonable steps to protect the safety and security of our venues’ guests, team members, and assets with respect towards everyone’s dignity and legal rights.
• Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
• Ensure enforcement and compliance of the venue’s Event Policies at all times.
• Assist with directional and informational inquiries. Serve as an escalation point for complaints/issues.
• Appropriately document all major/minor incidents.
• Represent Crypto.com Arena and/or Peacock Theater and the Security Department in an exemplary manner.
• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.
• Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.
• Train staff in basic guest service and security skills. Actively monitor staff interactions with Crypto.com Arena and/or Peacock Theater guests, clients, artists/athletes, and team members at events to ensure a safe, secure, comfortable entertainment experience for all.
• Provide leadership and guidance to staff. Serve as mentor/coach to all Security team members.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated team member issues to Security Management Team.
• Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Crypto.com Arena/Peacock Theater company/department policies.
• Accept responsibility for the performance and conduct of the security team assigned to the deployment.
• Exhibit leadership qualities, motivate staff, and lead by example.
• Assist with Department hiring, including conducting interviews and assisting with new hire orientation training.
• Assist with Department training, including an expanded role in the daily training program.
• Assist with training new Security Supervisors.

Preferred Qualifications

• Bilingual (Spanish) a plus.
• Previous experience working in a similar sports/entertainment facility environment.
• At least one (1) year of experience supervising and leading a team.
• CPR / AED / First Aid Training.