Sr. Risk Operations Associate

1-3 years of experience in fraud prevention, AML, finance, payments, or brokerage operations (preferred but not required)
Strong analytical skills with the ability to assess risk and make data-driven decisions
Customer-focused mindset with excellent verbal and written communication skills
High level of attention to detail and ability to manage multiple tasks simultaneously
Comfortable with investigating financial transactions and understanding how money moves through various financial systems
Proficiency in Excel/Google Sheets for data analysis; experience with SQL or fraud detection tools is a plus
A proactive approach to problem-solving, with the ability to work independently while also being highly collaborative
Excitement for the fraud and financial crime space and a willingness to continuously learn and improve.

Monitor and investigate customer activity for signs of fraud, money laundering, or other suspicious behaviors, taking action when necessary
Engage directly with customers to resolve cases, clarify account activity, and ensure a positive experience
Utilize transaction monitoring tools to assess risk and detect unusual patterns, escalating cases as appropriate
Collaborate with internal stakeholders (Compliance, Engineering, Customer Experience) to refine risk strategies and improve operational efficiencies
Support ongoing compliance efforts related to KYC (Know Your Customer), KYB (Know Your Business), and other regulatory requirements
Identify process improvements that enhance fraud detection, reduce false positives, and streamline case handling
Contribute to team success metrics, including fraud loss rates, customer satisfaction, and regulatory compliance.

1-3 years of experience in fraud prevention, AML, finance, payments, or brokerage operations (preferred but not required)