Sr. Program Manager – Stores & Social
| Company | eBay |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science or equivalent.
- 10+ years of working experience with partners within Program/Product/Engineering/Sales/Ops organizations.
- Minimum 5+ years’ operating as a project/program manager in a product and tech environment.
- Proven technical background, allowing you to lead conversations and workflows with engineering teams.
- Solid experience working in an end to end, cross functional environment with engineering, design, product, sales, ops, and project management counterparts to deliver products/services.
- Capability of leading through influence, negotiation and information management and remaining execution focused; holding stakeholders accountable to greater goals regardless of level of seniority.
- Ability to operate independently with very little to no guidance, showing initiative even under unfamiliar or ambiguous circumstances.
- Ability to work well as a member of a global and highly integrated team composed of both technical and non-technical members.
- Willingness to be hands-on and do whatever is vital; while also training others on the team where additive to project success (ownership/apprenticeship mentality).
- Being clear and concise in both verbal and written communications including presentations (e.g., functional/technical specifications, status reports, etc.).
- Demonstrated track record of leading large-scale projects in a product environment from conception through completion.
- Knowledge of Agile development practices and tools; prior experience with Lean and/or Six Sigma analytical techniques.
- Strong and positive culture, ethics and values, eager to show curiosity and learn from others.
Responsibilities
- Act as a true leader and owner of your program by setting a strategy for the short and long-term success of the organization, ensuring optimal customer satisfaction.
- Influence, negotiate, unblock and make key decisions that will lead the teams to hit their targets.
- Analyze, understand and take next steps based on your program’s metrics and competitive landscape.
- Anticipate, assess and manage issues and risks independently; perform as needed root cause analysis and recommend mitigation plans.
- Lead quarterly and annual planning processes to ensure your program’s roadmap is successful.
- Lead key operating rhythms within the advertising team and between partner teams; improve processes and help solve partner concerns, even through ambiguity.
- Balance trade-offs between business needs with technical constraints; gaining consensus across partners along the way.
- Communicate and collaborate effectively, at all levels, including executive updates and presentations, and program documentation and tracking.
- Level up the organization through strong program management standards.
Preferred Qualifications
- Ideally, proficient in tools such as Airtable, Jira, and Google Suite.
- The ideal candidate will have some Ads and/or E-commerce experience.