Sr Program Manager - Beta

Sr Program Manager – Beta

BA/BS degree or equivalent practical experience.
5+ years of experience in program or project management, ideally in new product development or software.
Knowledge of software development lifecycles, including design, development, test, build, deployment processes and timelines.
Experience designing or managing alpha, beta, and/or delta testing programs with cross-functional stakeholders.
Strong understanding of software and hardware development cycles and product validation needs at each phase.
Ability to troubleshoot, interpret technical feedback, and communicate findings clearly to diverse audiences.
Strong organizational skills with the ability to manage multiple parallel programs.
Comfortable using agile tools and data metrics to drive communication and improvements.
Excellent interpersonal, written, and presentation skills; a team player with a proactive, problem-solving mindset.
Proven success influencing product decisions through customer insights.
Experience with business intelligence tools such as Power BI / Tableau.

Design and manage consumer validation programs across alpha (early concept), beta (pre-release), and delta (post-release enhancement) stages.
Collaborate with Product to understand the product roadmap, define test opportunities, and identify participant selection criteria.
Lead all aspects of alpha, beta, and delta test execution: tester recruitment, communications, logistics, issue tracking, and reporting.
Develop test strategies and timelines in line with product launch plans and key milestones.
Coordination of all required software and hardware to ensure readiness for all test phases.
Engage one-on-one with test participants to gather feedback, resolve issues, and maintain high levels of participation and satisfaction.
Analyze consumer feedback, test metrics, and issue trends to provide actionable insights to Engineering, QA, Product, and Design teams.
Identify and manage risks and potential project pitfalls, ensuring that validation activities are completed on time and align with broader launch plans.
Drive continuous improvement of testing frameworks, support tools, and feedback loops across all stages of consumer validation.
Serve as the primary advocate for real-world user feedback and the consumer experience across internal teams.
Focus for this role will be launching new connected products within our Security and Water portfolio.