Sr Product Operations Manager

Sr Product Operations Manager

Requirements

• 7-10 years Experience in technical or wireless industry.
• 4-7 years Program leadership experience.
• 4-7 years Experience of channel experience, direct channel support role or relevant experience with product/service delivery and support planning.
• 4-7 years Product testing and validation experience.
• 4-7 years Product Management or Vendor Management experience.
• 4-7 years Channel experience or direct channel support role experience.
• Bachelor’s degree in IT or Engineering required.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Responsible for creating and monitoring success measures and employee accountability standards and communicating product/service performance to product managers as well as Product Management org or other Enterprise functions.
• Monitor product performance data for trends and provide regular reports, dashboards and briefings to product managers and business partners on progress towards goals, key findings and identified areas of opportunity/risk.
• Make recommendations and decisions to maintain product health, reliability and supportability.
• Lead the cross functional identification, investigation and resolution of technical issues that impact the assigned portfolio of products.
• Requires the ability to perform in-depth analysis of device/network data in partnership with vendors and internal teams, assess and communicate business/customer impacts, and create/complete short- and long-term resolution plans.
• Requires the ability to set the appropriate level of urgency and effectively manage cross-functional teams to complete achievements and deliverables according to plan.
• Leads pilots and trials to test potential solutions, including vendor solutions.
• Initiates and drives cross functional improvement programs and projects targeting efficiency, reliability, and sustainability.
• Defines expectations, success measures, go/no go criteria and rollout strategy.
• Audits the solution and validates the desired customer experience.
• Work with prelaunch teams to verify solutions are implemented in future products/services.
• Requires the ability to effectively handle cross-functional teams to complete milestones and deliverables according to plan.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Preferred Qualifications

No preferred qualifications provided.