Sr Product Manager – Digital Originations Chat
| Company | Mr. Cooper |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree or equivalent experience required. Master’s degree preferred
- Extensive knowledge of the mortgage industry is a must, particularly marketing, sales, and the loan origination process
- 8-10+ years in a digital product management role leading cross-functional teams through the on time and on budget delivery of complex technology initiatives
- 5+ years of experience in agile software development environments with business stakeholders, developers, QA testers, designers & copy writers
- 5+ years analyzing data necessary to evaluate website performance, data integrity, and user engagement including ability to author and modify complex SQL queries
- 5+ years of experience creating consumer facing digital products & features which simplify and automate complex workflows
- 2+ years in a Tier 3 production support role with accountability for coordination across multiple technology teams to achieve issue resolution
- Knowledge of Azure & VSTS a plus
Responsibilities
- Leading requirement gathering with business and technical stakeholders focused on identifying goals and considerations rather than presumed solutions
- Creating functional specifications, diagrams, and other documentation as required to communicate the full scope of work
- Authoring Agile User Stories in the Application Lifecycle Management (ALM) system
- Collaborating with Creative teams to produce highly intuitive user experiences
- Conducting Legal & Regulatory Compliance reviews and collaborating to achieve compliance when gaps are identified
- Leading Agile rituals with product, design, development, & QA teams
- Performing post release validation testing to ensure successful launches
- Publishing release deliverables, blockers, and metrics for each sprint
- Developing detailed reporting requirements capable of effectively measuring the performance of all enhancements
- Analyzing customer account, engagement, and behavioral trends to identify opportunities for improvement
- Preparing Pivot Tables & Graphs as needed to effectively communicate research findings & KPI attainment
- Identifying and sharing insights and recommendation through presentations to the executive team
- Collaborating with internal and external stakeholders to develop, maintain, and communicate the product roadmap to company leaders, clients, and other stakeholders
Preferred Qualifications
- You have an outstanding track record of delivering high-quality solutions on time
- You are meticulous and detail-oriented and ensure that compliance and branding standards are met in every stage of the SDLC
- You are comfortable with loosely framed goals and enjoy completing the steps required to investigate associated opportunities, viability, and optimal path to value
- You independently prioritize your work and manage to deadlines
- You prioritize critical evaluation from diverse stakeholders to maximize the predictability of outcomes
- You excel at creating consensus and producing high impact outcomes leading teams with diverse goals and skillsets
- You have exceptional written and verbal communication skills and can easily summarize both business and technology topics for executive leaders
- You are passionate about the user experience