Sr Product Manager-ACH & Instant Payments

Minimum of 10 years of experience delivering products, with end-to-end ownership of payment instruments (ideal combination of traditional payment, ACH, Card, real-time payments, online and / or mobile channels)
Experience in operational management, change readiness, incident management routines
Advanced knowledge of banking payment rails: ACH, Pay by Bank, Zelle, SWIFT, ISO20022, etc.
Advanced knowledge of the product development life cycle, requirements management, and data analytics
Collaborative mindset with the ability to work effectively with diverse teams
Excellent analytical skills and ability to present fact-based recommendations
Strong communication and presentation skills across client facing, business and technology requirements
Experience writing user stories, epics, test cases, and business cases with working understanding of design thinking, and how to enable products and services through digital channels (online, mobile, etc.)
Familiarity with tools such as Azure, JIRA, and Agile methodologies (e.g., sprint planning); Miro
Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook
Proven ability to work in a fast-paced environment and manage multiple dependencies
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Establish new product functions and committees for ACH and emerging rails across consumer use cases
Serve as the go-to product owner for ACH communications across various user journeys
Manage Rules Program and Compliance with NACHA Rules, driving organizational changes, engaging with partners to manage industry changes impacting roadmap and product set
Design and build new processes to address gaps, focusing on self-service and client experience
Direct ACH and Real-Time Payments online banking product roadmap and performance reporting, highlighting efficiency, resiliency improvements
Collaborate with Wire Transfer practice on commercializing changes available from global ISO20022 and SWIFT initiatives
Lead change management, relationships, communications, across functional partners, ensuring compliance with risk and regulatory requirements
Maintain visibility over needs of client segments, product timelines, monitor blockers, and liaise with stakeholders
Engage with partners to manage industry changes impacting the roadmap and product set
Coach and mentor the digital payments delivery team on best practices for resource and dependency management

Bachelor’s degree in business administration or in related field or equivalent combination of education and experience required
8+ years directly related product development, project management, and/or vendor management
3+ years of experience in Agile product management managing medium to large product projects required
Financial Services industry experience preferred
Preferred experience with US domestic and international payment systems and networks (i.e., Fiserv, FIS, Federal Reserve, NACHA, The Clearinghouse, SWIFT, ISO20022)
Familiarity with various implementation, migration, and conversion planning routines
Program or project management experience is advantageous, planning, analysis, design, and governance
Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment
Leadership and organizational skills are required to determine the Business Unit’s goals, resources needed, and to assess and develop the skills of staff
Assess industry movement and refine value-based pricing post the launch of new products