Sr. Principal – Commercial Go-To-Market Applications – Digital Technology Solutions

Sr. Principal – Commercial Go-To-Market Applications – Digital Technology Solutions

Requirements

• Bachelor or Master’s degree in Information Technology, Computer Science, or a related field.
• Over 10 years of proven experience in a Digital Technology Systems role, with extensive experience in Salesforce.com and SAP technology integrations and implementations.

Responsibilities

• Analyze existing systems, processes, and workflows to identify opportunities for improvement and integration with new and existing technologies.
• Responsible to work on integrating disparate systems to ensure seamless information flow across global function systems.
• Direct the design and implementation of sophisticated systems and reporting, ensuring seamless integration with other critical business systems to enhance overall operational efficiency and data integrity.
• Responsible for rationalization and optimization of technology solutions and platforms supporting the business functions.
• Analyze the business requirements and processes of our business and translate them into solutions.
• Design and document the solution architecture, including the integration, security, scalability, and performance aspects.
• Responsible for developing the solution design for the to-be processes.
• Accountable for ensuring that the solutions are developed and configured according to the solution design and specifications.
• Review and approve all detailed solution design artifacts like functional and technical specifications.
• Test and validate the solutions and ensure they meet the quality standards and expectations of the solution architecture and design.
• Provide technical leadership and mentorship to the development team and ensure the adherence to the best practices and standards.
• Collaborate with the digital partners, project managers, solution delivery leads, business analysts, and end-users to provide feedback, updates, and recommendations on the solutions.
• Provide expert advice, help and support to resolve any technical issues and challenges that arise during the project implementation and deployment.
• Stay updated on the latest technologies, trends, and innovations and suggest improvements and enhancements to the solutions.
• Evaluate new and emerging technologies and trends, conducting feasibility studies and prototyping to assess potential impact and value.
• Serve as a trusted advisor to Digital Partner and Digital technology Solutions Leadership Team on function technology related matters, providing insights and recommendations to inform strategic decision-making.
• Research, evaluate, and recommend digital technologies that can enhance efficiency, visibility, reporting and resilience.
• Oversee high-level functional solution development in collaboration with solution delivery and enterprise architecture teams, ensuring solutions are scalable, sustainable, and aligned with industry best practices.
• Lead or participate in digital technology projects, overseeing the full project lifecycle from conception through implementation of system enhancements and small projects, and working with project managers for larger projects and initiatives.
• Conduct comprehensive assessments of existing business software applications to evaluate their performance, relevance, and alignment with the enterprise architecture and business goals and translate them into solutions.
• Partner with Global Procurement and Digital Partner to negotiate contracts and licensing agreements with software suppliers, ensuring the correct software modules, entitlements and user quantities along with favorable terms and conditions for the organization.
• Collaborate with various internal and external stakeholders, including Digital Technology Solutions professionals, commercial and GTM managers, Global Procurement, suppliers, and partner providers.
• Assist in the development of training materials and conduct sessions for end-users on new systems and technologies.
• Identify and mitigate risks associated with digital technology implementations, including cybersecurity threats.
• Stay abreast of emerging technologies and industry trends to foster innovation within commercial and GTM teams.

Preferred Qualifications

• Demonstrated leadership in the analysis, implementation, and optimization of commercial and GTM systems and processes.
• Very strong knowledge and experience with Salesforce.com, SAP including sales, marketing, commerce, service experience, analytics clouds.
• Strong knowledge of Pardot and other Salesforce.com supported applications, customer facing portals and sites, internal and external mobile applications.
• A proven track record of optimizing global transformations and implementations/upgrades and incorporating digital workflows, RPA, OCR, and Power Apps.
• Experience working in a global environment, with the ability to navigate cultural differences and collaborate effectively with diverse teams across geographies.
• Experience working in a matrixed environment, with the ability to influence.
• Exceptional strategic, analytical, and project management skills, with the ability to lead complex projects under tight timelines.
• Outstanding communication, negotiation, and leadership skills, with a history of successful stakeholder management, working in a global matrixed organization, and team mentorship.
• Results-oriented mindset, with a focus on continuous improvement, agility, and delivering tangible business results.
• Ability and willingness to travel.