Sr Patient Service Specialist

Sr Patient Service Specialist

Requirements

• CUSTOMER SERVICE (Advanced): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Intermediate): The ability to coordinate and schedule patient appointments, and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Intermediate): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Intermediate): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
• APPOINTMENT & PROCEDURAL SCHEDULING (Intermediate): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Responsibilities

• Proficiently performs all Sr Patient Service Specialist job responsibilities.
• Facilitates pre-authorization, precertification or predetermination of procedure and resolves related issues.
• Manages templates including utilization, wait list and quality audits.
• Monitors patient schedule and ensure optimization of resources and workflow.
• Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
• Participates in interview process for new PSSs.
• Assists with onboarding and training of new hires and manages and reviews onboarding checklist.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Preferred Qualifications

• Patient Access Specialist Certification – Health Business Insights
• Relevant Work Experience
• 2 years