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Sr. Order Operations Analyst
| Company | Tanium |
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| Location | Oakland, CA, USA |
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| Salary | $60000 – $185000 |
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| Type | Contract |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- BS/BA or equivalent experience required
- Full understanding of quote to cash process required
- 3+ years of work experience in order management required
- 1+ year of work experience in inventory management a plus
- Experience working at a software or subscription-based company highly preferred
- Salesforce and NetSuite experience a plus
- Proficient in Microsoft Excel, Word, and PowerPoint
Responsibilities
- Responsible for all aspects of order management including new partner and customer account setup, sales order review, license delivery, and invoice processing using NetSuite and Salesforce
- Consult and collaborate with Deal Desk and Revenue on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company policy, as well as revenue recognition guidelines
- Reconcile monthly and quarterly reports for management reporting
- Manage license inquiries and become a subject expert in Licensing
- Establish strong relationships with Sales, Deal Desk, Quoting Operations, Tax, Legal, and Revenue departments and become a subject matter expert with regards to Order Management
- Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows
- Propose and implement reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis
- Assist with ad hoc reports regarding key metrics for management review
- Partner with Tax to review the taxability of orders and assist in requesting tax exemption certificates from customers
Preferred Qualifications
- A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
- Demonstrates initiative and motivation
- Attention to detail and ability to proactively manage his or her own work streams as needed
- Ability to work in a fast-paced, changing environment
- Ability to investigate and analyze problems using good judgment and determine solutions to resolve issues
- Eagerness to learn
- Excellent verbal and written communication skills
- Person of high ethics and integrity
