Sr. Operations Program Office Manager

Sr. Operations Program Office Manager

Requirements

• Project Management Professional (PMP) certification essential
• Knowledge of Jabil operating policies and procedures required
• Expert knowledge of Jabil’s culture and guiding principles
• Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required
• Previous experience in electronics manufacturing
• Prior experience in customer interface
• Strong operational and financial knowledge required
• Substantial knowledge of Jabil and demonstrated ability to leverage organization
• Consultative skills (ability to understand true customer needs)
• Good communications skills
• Distinctive problem solving leader
• Demonstrated team leadership capabilities
• Person should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude
• Experience managing multiple projects simultaneously
• Demonstrated high performance orientation, detail orientation, market knowledge and sound judgment
• Demonstrated ability to build and leverage partnerships, implement change and manage projects.

Responsibilities

• Ensures that all projects and initiatives in project management services are aligned with business strategy and priorities.
• Works with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities.
• Partners and collaborates directly with Program Directors/Leads to ensure PMO governance is effectively and efficiently being applied in delivery of technology initiatives.
• Prepares, analyzes and reports enterprise wide report to the senior management(Planned Vs Actual for Project Cost, Schedule, Budget, Revenue, Profitability Report, and Milestone Progress).
• Demonstrates most effective execution of projects within the division.
• Ensures adoption and implementation of project and program management methodology and tools and oversees project and program management coaching.
• Manages the development, implementation, and maintenance of project management policies, standards, procedures.
• Works with Project/program Managers to review, monitor project health.
• Establishes and implements metrics that measure project performance.
• Determines the project health by measuring the variance in scope, schedule, cost and quality from the respective baselines.
• Develops and maintains Executive dashboard. Provide reporting to senior management and stakeholders
• Conducts periodic project audits.
• Monitors resource usage tracking and ensures the optimized usage of resources.
• Works within the defined standards and procedures as set out by Jabil and the customer to successfully delivery the projects.
• Provides processes, structure and motivation to project managers to successfully achieve project goal and corporate initiatives.
• Manages project managers who develop project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI’s) or metrics to ensure standards are adhered to and best practice.
• Remains responsible for forecasting project budget and HR needs for current and future regional needs.
• Provides leaders with updates, including greatest opportunities for improvement.
• Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Coaches Project/Program Managers through difficult decision-making situations.
• Builds PMO team to address the project/program execution for multi or enterprise level projects.
• Tracks, evaluates and reports on deliverable status from multiple sources in a cross-functional geographically-distributed team environment.
• Creates working relationships with project managers and other PMO’s.
• Drives continuous improvement through trend reporting analysis and metrics management.
• Works closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business.
• Complies with and follows all procedures within the company security policy.
• Performs team member performance evaluations professionally and on time.
• Demonstrates goal orientation and action-focused, pragmatic and self-disciplined, good at project planning, organizing, communication, team motivation and delegation.
• Solicits ongoing feedback from Business Units, peers, and customers.
• May perform other duties and responsibilities as assigned.

Preferred Qualifications

• Bachelor’s degree required, Master’s degree preferred.
• PMP Certification or equivalent required
• Minimum three (5 ) years work-related experience required in a supervisory/management role AND Minimum 10 years project management experience or related discipline. Or an equivalent combination of education, training and/or experience.