Sr Operations Manager – Global Marketplace Ops – Retail
| Company | Uber |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $129000 – $143000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 4+ years in Operations, Business/General Management, Strategy, Planning, or similar experience.
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
- Strong analytical skills: demonstrated experience in using data and analytics tools (e.g., Google Analytics, Python, SQL, Excel) to derive actionable insights and influence product direction and decision makers.
Responsibilities
- Manage global quality workstreams to improve consumer experience and long term retention, ensuring consistent quality standards are maintained across all regions.
- Be the driving force for shopping experience and quality product launches, advocating for features and improvements to achieve high quality standards, mitigate risks and fraud, and ensure compliance with policies and legal requirements.
- Be the ultimate owner of Experience KPIs, defining and building monitoring mechanisms to track progress, identify opportunities and report to leadership.
- Identify main quality detractors on a global scale, utilizing data-backed analyses and initiating quality programs to address opportunities, with a focus on actionable and high impact initiatives.
Preferred Qualifications
- Program management: strategically guide projects, aligning them with organizational goals.
- Problem solving with a strategic mindset: a strategic thinker who can identify and solve complex problems with data-backed solutions.
- Stakeholder management: proven experience working cross-functionally with Product, Operations, Commops, Legal, etc.
- Communication: exceptional communication and presentation skills, with the ability to articulate complex and technical concepts to diverse audiences, including senior executives and stakeholders.
- Thrive in ambiguity: ability to anticipate and manage risks while taking responsible and creative bets.
- Experience in fast-paced, high-growth environments is a plus.
- MBA or advanced degree is a plus.