Sr. Manager – Technology Implementation

Sr. Manager – Technology Implementation

Requirements

• University degree in the field of computer science, information systems or business and a minimum of 3+ years related work experience.
• 3+ years of formal Project/Program management experience.
• Experience deploying consumer focused tech solutions from pilot to thousands of locations at scale in a quick and efficient manner.
• Prior successful experience in managing large (multimillion dollar) budgets and projects.
• 3+ years of experience managing in complex IT environments, preferably in the Quick Service Restaurants, Hospitality, or Retail industries.
• Previous experience in the areas of Application Development and future support requirements.
• Strong understanding of project management principles and tools.
• Strong ability to prioritize activities and excellent time management and organizational skills.
• Effective stakeholder management experience across a large, de-centralized organization.
• Highly developed facilitation and negotiation skills.
• Strong leadership and interpersonal skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and directed.
• Keen attention to detail.
• Extensive experience working in a team-oriented, open concept, collaborative environment.

Responsibilities

• Lead and deliver deployment projects from inception to completion with schedule and budget.
• Maintain overall program schedule for each deployment initiative including responsibility for updates to dashboards and other regular status updates.
• Coordinate schedule/timeline for restaurant activities with the Brand team, franchisees, and suppliers.
• Integrate with the Development team, Vendors, other Country Deployment Managers, Brand team members, and franchisees to ensure requirements, learnings and shared components are leveraged.
• Define and communicate project milestones and resource allocation to IT management team with appropriate escalations.
• Collaborate with internal teams and external vendor partners to ensure alignment and ensure and issues are resolved.
• Liaise with internal and supplier development teams to ensure development timelines and milestones are planned, managed, and communicated.
• Liaise with third-party suppliers to create and monitor the overall Point of Sale ‘ecosystem’ including procurement, staging, installation, training, break/fix, support, and deployment providers.
• Ensure specific user stories are documented on time and with quality and meet established standards.
• Work with other IT management, QA, Finance and Internal Audit to ensure compliance processes are efficient, effective and sustainable and automated where possible.
• Supervise and mentor project teams, provide guidance and support tracking and successful deployment.
• Lead and coach the Support, project deployment team functions to ensure timely and high-quality delivery of the program.
• Support Franchisee updates and communications during the development of software including deployment calls and tracking along with timely communications.
• Oversee the development and implementation of a support process for both hardware and software of the solution ensuring a high SLA adherence.
• Where necessary, re-engineer processes to ensure services align with business processes, tactical planning, and strategic vision.

Preferred Qualifications

• PMP or similar certification is preferred.