Sr. Manager – Program & Quality Assurance

Sr. Manager – Program & Quality Assurance

Requirements

• 10+ years of experience in Mobile Wireless and WiFi networks
• At least 7 years of program management experience
• Basic knowledge of how cellular and WiFi networks function
• Knowledge of various OSS and BSS systems needed for wireless networks
• Experience with platforms used to create dashboards, such as Tableau, Grafana, etc.
• Ability to manage multiple sub-projects and teams
• Experience with setting up and tracking projects for success, monitoring deadlines, and evaluating project performance
• Experience in technical and cross functional project management
• Experience with creating budgets
• Excellent writing skills, in order to create descriptive and project tracking content
• Experience with typical program management tools
• Experience with Agile methodology, and ability to determine where applicable
• Bachelor’s degree

Responsibilities

• Program manage various projects related to wireless networks
• Manage resources, monitor progress, mitigate risks, and communicate effectively with stakeholders throughout the project lifecycle
• Connect with cross functional teams as necessary
• Provide updates to key stakeholders
• Contribute to presentations as needed
• Help define and manage content of various performance, status, and informational dashboards
• Manage and define use of specific data sources to capture end-to-end user experience on Cellular and WiFi networks, including those from Care, NetScout, etc.
• Conduct quality control of various types of work
• Contribute to creating content for Confluence and making status updates
• Create presentations for targeted audiences, technical and executive

Preferred Qualifications

• Excellent communication skills
• Ability to interact with numerous teams
• Ability to identify opportunities for process improvement or for improving efficiency