Sr. Manager – Professional Services
| Company | SailPoint |
|---|---|
| Location | Washington, DC, USA, Virginia, USA, Maryland, USA |
| Salary | $114500 – $212600 |
| Type | Full-Time |
| Degrees | Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- DOD clearance is desired but not necessary.
- 7+ years of professional experience at a Software, SaaS, or consulting company
- 3+ years of people management experience
- 2+ years of project management experience
- Exceptional mentorship and leadership skills with a passion for continuous improvement
- Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
- Exceptional communication skills and extensive experience working with clients and partners
- Outstanding organizational and multi-tasking abilities
- Extensive experience working with Sales to scope services projects for enterprise software
Responsibilities
- Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
- Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
- Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
- Serve as the senior point of contact for client escalations
- Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success
- Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
- Provide project management duties on occasion for customer engagements as needed
- Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers
- Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
- Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
- Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
- Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
- Coach Engagement Managers and project team members on project performance and development areas
- Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills
Preferred Qualifications
- Technical degree or Master’s degree a plus