Sr. Manager – HR Tech Operations
| Company | Palo Alto Networks |
|---|---|
| Location | Santa Clara, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of progressive experience in HR Operations, HRIS, or a related HR technology field with hands-on experience in developing and implementing automation and AI solutions to challenges facing HR Operations
- Proven experience in a management role, with a strong track record of leading, mentoring, and developing high-performing technical teams
- Expert-level, hands-on experience with the Workday ecosystem, including deep functional knowledge of Workday HCM, Workday Recruit and related tools (Workday reporting, Prism, etc)
- Strong technical acumen with the ability to build complex analyses, models, and automations using tools like Google Sheets or Excel
- Demonstrated experience with AI and automation, including writing effective prompts for generative AI systems (e.g., Google GEM, ChatGPT, Glean). Experience with Robotic Process Automation (RPA) tools is a significant plus
- Excellent stakeholder management and influencing skills, with the ability to drive change and build consensus across diverse, cross-functional teams
- A mindset of applied disruption, with the curiosity to challenge the status quo and a passion for improving and automating processes with modern technology
- Strong analytical and problem-solving abilities; adept at identifying root causes, critically reviewing data, and implementing practical, scalable solutions
- A results-oriented approach, with a history of pushing yourself and others to achieve challenging goals and deliver on commitments in a fast-paced environment
- Exceptional attention to detail with an unwavering commitment to data integrity and quality
- Ability to produce clear, concise, and detailed technical requirements documentation
Responsibilities
- Lead, mentor, and develop a high-performing team of HR technology professionals, fostering a culture of innovation, accountability, and operational excellence
- Partner with IT’s PeopleTech team, who own the Workday ecosystem, to provide day-to-day support to HR, People Business Partners, Talent Acquisition, Employees and Manager, identify enhancements, align on prioritization and roadmap, and support testing and implementation
- Oversee core functions such as supervisory organization management, advanced reporting, position management troubleshooting, Workday Recruit troubleshooting, and the execution of EIB loads to ensure system integrity and efficiency
- Champion the future of HR automation by leading initiatives with tools like Gemini/Gems, Glean, UI Path, agents and others and developing robust process maps and governance to support automation opportunities. Partner with IT on AI efforts such as Palo Alto’s employee co-pilot
- Provide critical insights to leadership by developing and maintaining key operational dashboards in Workday and Tableau, including Return-to-Office (RTO) dashboards and metrics
- Oversee the creation and maintenance of clear, detailed technical requirements documentation for all system enhancements and projects
Preferred Qualifications
- Experience with Robotic Process Automation (RPA) tools is a significant plus