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Sr Manager – HR Operations
| Company | OpenTable |
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| Location | Toronto, ON, Canada |
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| Salary | $130000 – $150000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5 years of progressive work experience in HR systems and Operations
- 2 years using Workday HRIS as an end user
- Experience managing a dispersed team
- Operational curiosity
- Ability to work independently and in a fast paced environment
- Detail oriented
Responsibilities
- Design and institute a shared service model for the HR function, by centralizing team-wide responsibilities and providing the broader People Operations strategy.
- Manage, train, and coach the Global People Ops Services Team by setting expectations, providing constructive feedback, and managing workload to foster critical thinking and a solutions-oriented approach.
- Define and monitor key performance indicators for team service levels, identifying opportunities to automate tasks and enhance service delivery through improved tools and workflows.
- Direct efforts to continually standardize processes across the global organization and identify trends and areas of inefficiency for process improvements with key partner input (e.g., Risk, Payroll, Legal, IT)
- Oversee global immigration coordination in partnership with external providers, ensuring accurate tracking of work authorization, visa expirations, and onboarding documentation for foreign nationals and global mobility cases.
- Troubleshoot HR Transactions by engaging in root cause analysis and implementing solutions that are in the best interest of the employee and business
- Lead the maintenance of Zendesk, enabling collection and analysis of data related to the productivity of HR transactions and employee inquiries; share findings and provide recommendations.
- Lead regular audits of employee and HR transaction data across Workday processes to ensure accuracy, identify data quality issues, and ensure data consistency.
- Own and maintain HR process documentation and knowledge base content to ensure accuracy and accessibility for employees and HR team members globally.
- Partner with HR Systems and IT teams to maintain and enhance system configurations (e.g., Workday, Zendesk), ensuring data accuracy and operational efficiency.
- Support the Global HR Operations team by answering tickets and troubleshooting employee and Contractor questions via a helpdesk/ticketing system (Zendesk)
Preferred Qualifications
No preferred qualifications provided.
