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Sr. Manager – Hospitality
| Company | SpaceX |
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| Location | West Athens, CA, USA |
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| Salary | $110000 – $135000 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Associate degree in hospitality management
- 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation
- Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
- Ability to stand for long periods of time – up to 10 hours a day
- Ability to work all shifts and available for overtime and weekends as needed
- Ability to perform frequent bending, stooping, and lifting of objects
Responsibilities
- Oversees menu accuracy in multiple service formats
- Site expert on point of sale system from implementation to daily upkeep and functionality
- Set and enforces standards for hospitality operations
- Monitor quality and consistency of food products in all service locations
- Maintaining clean and safe work stations throughout operation
- Trains staff on customer service, allergen and nutritional awareness
- Enforces proper food safety practices with staff and leads
- Coordinates and enhances time management for team
- Develop and execute financial plan Hospitality operation
- Creation and maintenance of in person and online training materials
- Performance management for hospitality staff
- Develop and execute food service plans for site needs including new builds and launch operations
- Site communication strategies and execution
Preferred Qualifications
- Manager-level food safety certification
- Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
- Beverage and wine knowledge, including bar management and fundamentals
- Advanced understanding of modern marketing fundamentals and tools
- Advanced knowledge of customer service and safe kitchen operations
- Experienced with Microsoft office and outlook
- Excellent communication skills both written and verbal
- Advanced knowledge of food profession principles and practices
- Excellent knowledge of Food Service systems, ordering and inventory
- Experience in corporate environment
- Proficient knowledge of human resources management
- Ability to organize work for large groups in various service formats
- Strong time management skills
- Experience with batch cooking or high volume operations
- Experience leading groups in large team settings of 10 or more staff members
- Experience working in SpaceX food service operation for 1+ years
