Sr Manager – Government Sales Implementation

Sr Manager – Government Sales Implementation

Requirements

• High School Diploma/GED (Required)
• Bachelor’s Degree (Preferred)
• More than 10 years Business experience including prior customer portfolio management in either customer service, operations, or sales (Preferred)
• 4-7 years People management experience (Preferred)
• Telecom experience (Preferred)

Responsibilities

• Lead a national team of Managers and Implementation Specialists (IS) supporting all markets across Government and Direct Sales
• Develop working relationships with key senior TFB sales and operations leaders to execute on national support, growth, implementation, and retention strategies.
• Establish working relationships with cross-functional groups such as marketing, legal, sales, and customer care to create a positive customer experience.
• Continually evaluate TFB’s implementation processes in order to optimize sales rep productivity, meet customer deliverables, decrease calls to care, and increase customer satisfaction.
• Establish and measure KPIs by providing analyses and reporting on trends and activities needed to meet the overall objectives of key senior-level TFB leaders.
• Develop and expand a management team through coaching and performance evaluation to more effectively support TFB’s growing sales force and product portfolio
• Manage projects which define, review, and deliver on program/support/operations plans
• Work across the organization to develop a consistent support and implementation strategy
• Ensure personal and professional development of staff by coordinating resources, support, and training

Preferred Qualifications

• Successful and proven track record of building and leading high-quality, high-impact teams (Preferred)
• Superior communication, presentation, and interpersonal skills with the ability to articulate T-Mobile’s Implementation value proposition (Preferred)
• Ability to win others’ backing for concepts, plans, and solutions (Preferred)
• Aptitude for listening to others’ concerns and presenting views which will foster collaboration (Preferred)
• Alignment of organization’s strategic priorities with the direction and strategic priorities of T-Mobile (Preferred)
• Effective development and support of new or improved products, processes, or technology (Preferred)
• Ability to create strategies to balance short-term requirements with long-range business plans and objectives (Preferred)
• Sustained familiarity with related market trends and general developments within customer’s industry, as well as within the wireless industry (Preferred)