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Sr Manager – Customer Engagement

July 9, 2025July 9, 2025

Sr Manager – Customer Engagement

CompanyVerisk
LocationNew York, NY, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelSenior

Requirements

    No requirements provided.

Responsibilities

  • Defining QBR objectives and KPIs.
  • Directing internal teams (like sales, customer engagement, and executives) to prepare and deliver effective QBRs.
  • Ensuring QBRs are strategic and provide valuable insights to clients.
  • Developing and implementing best practices and templates for QBR presentations.
  • Building and maintaining strong relationships with key clients and their executive stakeholders.
  • Demonstrating the value and ROI of the company’s products/services to clients.
  • Ensuring customer partnership on priorities and future plans.
  • Conducting detailed analysis of client data and performance metrics to identify areas for improvement and growth.
  • Collaborating with internal teams to develop strategies that deliver more value to customers.
  • Evaluating past performance against goals.
  • Working with internal teams to align on client goals and objectives for each quarter.
  • Identifying actionable goals for the upcoming quarter, aligned with company goals.
  • Coaching and training team members on effective QBR preparation, insightful data has been collected, analyzed and content is ready for delivery.
  • Ensuring team members are confident and prepared for client QBRs.

Preferred Qualifications

    No preferred qualifications provided.


TaggedCustomer SuccessFinance & Operations & StrategySales & Account ManagementSeniorVerisk

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