Sr Manager – Customer Engagement
| Company | Verisk |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
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No requirements provided.
Responsibilities
- Defining QBR objectives and KPIs.
- Directing internal teams (like sales, customer engagement, and executives) to prepare and deliver effective QBRs.
- Ensuring QBRs are strategic and provide valuable insights to clients.
- Developing and implementing best practices and templates for QBR presentations.
- Building and maintaining strong relationships with key clients and their executive stakeholders.
- Demonstrating the value and ROI of the company’s products/services to clients.
- Ensuring customer partnership on priorities and future plans.
- Conducting detailed analysis of client data and performance metrics to identify areas for improvement and growth.
- Collaborating with internal teams to develop strategies that deliver more value to customers.
- Evaluating past performance against goals.
- Working with internal teams to align on client goals and objectives for each quarter.
- Identifying actionable goals for the upcoming quarter, aligned with company goals.
- Coaching and training team members on effective QBR preparation, insightful data has been collected, analyzed and content is ready for delivery.
- Ensuring team members are confident and prepared for client QBRs.
Preferred Qualifications
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No preferred qualifications provided.