Sr. Manager - Client Implementations

Sr. Manager – Client Implementations

Company	Corelogic
Location	Dallas, TX, USA, Oklahoma City, OK, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s, Master’s
Experience Level	Expert or higher

Bachelor’s or master’s degree or equivalent experience in Business, Computer Science, Engineering, or a related field preferred.
Advanced knowledge with a minimum of 10 years of customer and/or implementation/delivery experience in a SaaS, or software organization in B2B.
A minimum of 3 years of leadership experience over a client delivery team.
Strong leadership, communication, and problem-solving skills.
Proficiency in project management tools and methodologies.
Excellent communication skills with an ability to convey technical concepts to a non-technical audience, as well as the ability to negotiate, persuade, and gain consensus from cross functional teams, management, and clients.
Excellent interpersonal, analytical, business/technical judgment, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to immediately adapt to changing requirements and conditions.
Strong client orientation and customer service skills to understand and help delivery team drive customer solutions.
Able to translate client’s business needs/requirements and presents issues to a range of audience members.

Oversee the implementation of projects, ensuring they are completed on time, within scope, and within budget.
Collaborate with peers and senior leaders in setting and driving client delivery strategy to improve service delivery and client satisfaction.
Client interaction when responding to escalated customer problems and/or retention efforts.
Track and report on key performance indicators (KPIs) to ensure service delivery meets organizational standards.
Monitor and report on client ticket trends, opportunities, and improvements.
Drive toward delivery and operational excellence within matrixed environment.
Enable gathering of client feedback as follow up to client ticket closure. Enable intel from client feedback and continuous improvement to be used to drive growth strategies and to target process improvement, enhancements and operational efficient and effectiveness.