Sr. Manager – Client Development – Healthcare

Sr. Manager – Client Development – Healthcare

Requirements

• 8+ years of experience in a Client Development role, ideally in an AmLaw 100 firm or professional services focused on healthcare industry.
• Strong experience building and leading a high-functioning and motivated team of business development professionals, ideal.
• Prior experience leading a Client Development team supporting healthcare legal practice preferred.
• Possesses strategic thinking and analytical capabilities to identify business growth opportunities, anticipate client needs, and offer innovative solutions.
• Exhibits executive presence and market expertise to guide and advise lawyers, helping them prioritize and achieve realistic goals, operating as a trusted advisor.
• Demonstrated ability to navigate a highly matrixed structure and drive alignment across the different stakeholders to enable actionable forward-movement.
• Has knowledge of legal industry benchmarks and peer practices, along with a deep understanding of healthcare industry and client ecosystem.
• Presents thoughts, ideas, and data (written and verbal) in an executive-ready format. Adapts communication to fit the preferences and needs of the audience or situation.
• Demonstrates integrity, sound judgement (particularly with confidential matters), discretion, emotional intelligence, and accountability.
• Has experience in deploying new processes and systems to drive growth, efficiency, and effectiveness.
• Effectively manages and prioritizes multiple projects, staying organized and delegating as needed. Shows initiative and creativity in problem-solving and collaboration at all levels.
• Builds a high-performing team with a firm-first culture that prioritizes the needs of the firm and client over individual or team success; invests in talent to build a diverse leadership pipeline.
• Shapes and reinforces a positive organizational culture, modeling behaviors that reflect the firm’s values and vision.
• Proficient in core Microsoft suite (Word, Outlook, Excel, PowerPoint), comfortable with CRM system functionality, and stays abreast with new evolving technologies.
• Travel to other Goodwin offices and key events as needed is required.

Responsibilities

• Partner with Healthcare Practice leaders and key stakeholders to implement client development initiatives that enhance existing client relationships, attract new clients, and drive sustainable business growth.
• Develop tailored client development plans focusing on the key pillars of the healthcare practice markets and key client sectors.
• Lead targeted initiatives to engage and deepen relationships with current and prospective clients.
• Support business development efforts to generate new opportunities within the healthcare industry.
• Facilitate client feedback initiatives to improve services and strengthen partnerships.
• Oversee the production of high-quality marketing and client development materials, including but not limited to: Practice area content that resonates with the healthcare sector; Pitches and proposals with a strategic, client-aligned approach; Directory and award submissions (e.g., Chambers, Legal 500, and Best Lawyers) to enhance visibility and elevate the practice’s reputation.
• Identify and prioritize key sponsorships and events aligned to practice area strategies and budgets.
• Manage budgets and track ROI.
• Lead or provide guidance on event planning as well as pre- and post-sponsorship and event strategy and debrief sessions.
• Attend select events to help facilitate connections and build relationships with lawyers and guests.
• Develop and maintain relationships with key industry organizations.
• Collaborate with the PR and Communications teams to implement strategies that increase positive media exposure for the Healthcare Practice.
• Highlight the firm’s expertise and experience in healthcare through strategic media initiatives.
• Work with the GO team to ensure that detailed matter information is captured in the firm’s experience and knowledge management systems for use in business development efforts.
• Support the integration of lateral hires, ensuring that new partners can maintain existing client relationships, identify new business opportunities, and promote their healthcare expertise within the firm.
• Monitor industry, client, and competitor activity to identify trends, inform strategic planning, and adapt client development efforts accordingly.
• Proactively implement best-in-class, scalable approaches, processes, and systems to support the healthcare practice’s growth objectives.
• Contribute to firmwide client development initiatives, collaborating with other senior leaders across various practice areas.

Preferred Qualifications

• Prior experience leading a Client Development team supporting healthcare legal practice preferred.