Sr. Manager – Business Sales Implementation-Enterprise

Sr. Manager – Business Sales Implementation-Enterprise

Requirements

• High School Diploma/GED (Required)
• Bachelor’s Degree (Preferred)
• 10+ years of relevant business experience in customer operations, account management, or sales support – including experience managing large customer portfolios (Preferred)
• 4-7 years of experience leading people and teams (Preferred)
• Telecom industry experience (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Lead and develop a team of implementation managers responsible for onboarding enterprise customers across complex product offerings.
• Partner closely with senior TFB Sales and Operations leaders to drive national support, growth, implementation, and retention strategies.
• Collaborate cross-functionally with Marketing, Legal, Sales, and Customer Care to deliver a seamless and differentiated customer experience.
• Continuously assess and improve TFB’s implementation processes to increase sales productivity, meet client timelines, reduce escalations, and enhance customer satisfaction.
• Define and track team performance through KPIs, providing insights and reporting aligned with broader business objectives.
• Hire, coach, and develop leadership talent within the Implementation Management team to scale with the evolving needs of the business.
• Oversee and execute key projects and initiatives related to implementation strategy, operational planning, and customer delivery.
• Build and maintain consistent, scalable processes and best practices across the Implementation Management function.
• Ensure the ongoing professional growth of direct reports by coordinating resources, development opportunities, and performance feedback.

Preferred Qualifications

• Proven success building and leading high-performance, customer-facing teams
• Exceptional communication, presentation, and interpersonal skills; ability to effectively articulate T-Mobile’s Implementation value proposition to both internal and external stakeholders
• Influential leadership style with the ability to gain alignment and support for initiatives
• Strong collaboration skills; open to feedback and able to synthesize diverse viewpoints into action
• Strategic mindset with the ability to align team direction with broader T-Mobile goals
• Strong project and process management capabilities, especially across large, complex organizations
• Awareness of trends in both the wireless industry and customer sectors (Enterprise)