Sr Legal Operations Program Manager
| Company | RTX |
|---|---|
| Location | Tewksbury, MA, USA, Farmington, CT, USA |
| Salary | $124000 – $250000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years of relevant experience
- Proven capability of analyzing data to identify trends, discrepancies, and future projections along with advanced knowledge of MS Excel
- Track record of leading with data and implementing a metrics program
- Ability to work with a cross functional team to drive enhancements and issues to closure
- Demonstrated ability to successfully negotiate with internal stakeholders and external parties on requirements, costs, and agreement terms
- Experience leading RFPs with legal service providers and law firms
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Responsibilities
- Serving as the Subject Matter Expert, champion, and trainer on alternative fee (value-based) arrangements
- Developing, analyzing, and communicating metrics on portfolios, alternative fee arrangements, and legal spend; support audits as necessary
- Providing creative thinking to help identify and develop cutting-edge strategies for increasing value and reducing outside legal spend while maintaining the high level of legal representation expected
- Addressing Outside Counsel, vendor, and RTX attorney/in-house support inquiries related fee arrangements
- Preparing competitive Requests for Proposals (RFPs) and Statement of Work (SOW), analyzing data, and presenting a best value source selection to relevant stakeholders
- Leading rate negotiations with law firms that follows RTX rate adjustment guidance; ensuring all stakeholders are informed and aligned with the rates
- Assuming responsibility for receiving, addressing, receiving stakeholder approval, and documenting conflict waiver requests from law firms
- Serving as the escalation point for law firm and legal vendor billing concerns
- Owning the process to properly review, approve, and onboard new law firms
- Organizing and managing the Legal, Contracts, & Compliance subscriptions and legal services
- Assisting in-house lawyers and professionals on process improvement and standardization initiatives
- Up to 15% travel with most trips to be to Tewksbury, MA or Farmington, CT
Preferred Qualifications
- Excellent communication and writing skills
- Strong interpersonal skills with the ability to coordinate with various groups within Legal, Contracts, & Compliance, Outside Counsel, and vendors
- Strong preference for candidates that have a Legal Operations background in a similar outside counsel engagement role
- Desire for candidates to have an intermediate to advanced understanding of Thompson Reuters Legal Tracker matter management system or other legal matter management system
- Experience with utilizing AI tools in a legal operations framework
- Advanced expertise with PowerBI
- Juris Doctor or experience working in a law firm is a plus but not required