Skip to content
Sr. IT Group Product Manager – Service
| Company | Lucid Motors |
|---|
| Location | Newark, CA, USA |
|---|
| Salary | $188700 – $276760 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Expert or higher |
|---|
Requirements
- 10 + years of experience in product management, with at least 5 years managing product managers or cross-functional teams.
- Strong experience building and scaling digital products within the after-sales service or automotive domain.
- Demonstrated expertise with DMS, Salesforce CRM, Field Service, SAP or Warranty systems.
- Proven ability to own and execute product strategy from concept to launch, delivering measurable business impact.
- Strong product leadership capabilities—defining roadmaps, managing backlogs, facilitating cross-functional planning, and aligning stakeholders.
- Excellent written and verbal communication skills; proven ability to present to executive stakeholders.
- Excellent stakeholder management skills, with the ability to influence at all levels.
- Bachelor’s degree in a technical, business, or related field.
Responsibilities
- Lead and mentor a high-performing team of product managers focused on service platform areas including repair management, scheduling, parts management, and warranty.
- Define and drive the product strategy for the after-sales service technology platform, aligned with company objectives and field service needs.
- Collaborate with engineering, design and operations, to build and scale DMS solutions.
- Lead and inspire cross-functional teams to execute the product vision and meet business objectives.
- Launch and manage digital tools and workflows for service advisors, technicians, and end customers that reduce repair time and improve customer satisfaction.
- Deliver product roadmaps that reduce friction in the service journey and drive measurable improvements in NPS, service throughput, and digital self-service usage.
- Oversee integrations with CRM and ERP platforms to ensure seamless experiences and data interoperability.
- Champion the voice of the field—gathering insights from technicians, service centers, and partners to continuously improve product performance.
- Foster a culture of innovation, agile execution, and cross-functional collaboration.
- Ensure product development is scalable, secure, and compliant with regional requirements.
Preferred Qualifications
- Experience in electric vehicle or connected vehicle service environments.
- Familiarity with AI-driven customer service tools, predictive diagnostics, or direct to consumer or partner focused platforms.
- Global product experience.
- Startup experience with the ability to innovate and rapidly iterate on digital products.
- Abreast with the latest AI related innovations and frameworks.
