Sr General Manager

Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior hospitality experience a plus
Adhere to all company policies and procedures

Oversee operations in assigned location managing a specific portfolio of properties
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
Conduct regular inspections prior to guest and owner arrivals
Occasional need to perform housekeeping and maintenance duties
Traveling between worksites is frequent and this person will need their own reliable transportation
Partner and assist your Business Development Representative when new units join the portfolio
Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
Provide cross-coverage for your team when necessary